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What solution should a consultant recommend for the following scenario?
Universal Containers has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and would like to receive email notifications when key opportunity fields are changed (e.g., amount or sales stage). However, individuals would like to control the frequency of their email notifications.



A. Define a workflow rule and email task is triggered when key fields are updated to new values.
B. Configure the opportunity teams for opportunities so that only interested sales users are receiving notifications.
C. Configure the Chatter and its related notification settings to provide relevant updates to interested sales managers.
D. Configure the individual Salesforce for Outlook email setting to control notification frequency.

This question is part of Sales Cloud Exam Winter 16
Asked by Wyatt Williams, Last updated: Jan 20, 2020

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2 Answers

Fender

Fender

Answered Nov 09, 2017

I think it's more helpful to explain why?

e.g Because, if you created a workflow, yes the Mngr would get email alerts but this doesn't meet with the 2nd part of the requirement that the account owner wants to control the frequency. This can only be done by scheduling in Chatter.

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John Smith

John Smith

Answered Dec 15, 2016

Configure the Chatter and its related notification settings to provide relevant updates to interested sales managers.

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