What key metric should a contact center manager use to evaluate the - ProProfs Discuss
Topics
Products
Follow Us:

What key metric should a contact center manager use to evaluate the effectiveness of a new Service Cloud implementation?



This question is part of Project Management quiz
Asked by Erroljohnyatar, Last updated: Aug 12, 2020

+ Answer
Request

3 Answers

Jason B. Elster

Jason B. Elster

Answered Apr 20, 2018

The major metric that a project focus director use for the assessment of the adequacy of another administration cloud execution is first contact determination rate, and the quantity of aggregate cases dealt with. This makes alternatives B and choice C appropriate. This is a thought in management, and all the more particularly in project management.

Together, them two fall in the space of business studies or business management to be more precise. Project management includes supervision of the considerable number of undertakings in order to guarantee that everything runs easily, and the objectives set by the project groups to get met with great outcomes.

 

f.Brian

F.Brian

Answered Jan 19, 2018

The key metric that a contact center manager use for the evaluation of the effectiveness of a new service cloud implementation is first contact resolution rate, and the number of total cases handled. This makes options B and option C suitable. This is an idea in management, and more specifically in project management.

Together, both of them fall in the domain of business studies or business management to be more accurate. Project management involves supervision of all the tasks so as to ensure that everything runs smoothly, and the goals set by the project teams to get met with good results.

 

John Smith

John Smith

Answered Dec 11, 2016

First contact resolution rate
Number of total cases handled
 

Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer

Email Sent
We have sent an email to your address "" with instructions to reset your password.