What should be configured to meet this requirement? Universal - ProProfs Discuss
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What should be configured to meet this requirement? Universal containers wants to ensure the contracted service level requirements for its clients are being met.



A. Entitlement processes, milestones, milestones actions, and entitlements
B. Entitlement processes, contracts, contract line items, and entitlements
C. Entitlement processes, contracts, milestones, and milestone actions
D. Entitlement processes, contract line items, milestones, and entitlements

This question is part of Service Cloud Quiz 10Nov
Asked by Wyatt Williams, Last updated: Aug 12, 2020

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2 Answers

K. Myers

K. Myers, Blogger, Chicago

Answered Oct 04, 2018

The best process that should be followed is C. Entitlement process is the start of the whole process. After this is the contracts process. Everything should be finalized before things can progress further or there may be other issues that will occur in the long run. If these things will be finalized, that is the time when milestones would be completed. Milestones can serve as the accomplishments that were experienced by the company.

Of course, these milestones will not remain forever. Milestone actions will be done in order to maintain or improve the milestones further. There may be other processes that will be encountered after but they are the most crucial.

 

John Smith

John Smith

Answered Dec 10, 2016

Entitlement processes, contracts, milestones, and milestone actions

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