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What solution should a consultant recommend to meet this requirement?

Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements indicate each division should have access to its own articles when performing a search.
1. Create a sharing rule for each division to provide access based on criteria of the article
2. Create a sharing rule for each division to provide access using the role hierarchy
3. Create a single data category group for each division and provide access using the role hierarchy
4. Create separate data category groups for each division and assign the category to a division profile

This question is part of service cloud deck 1
Asked by Mandrake, Last updated: Aug 05, 2020

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1 Answer

John Smith

John Smith

Answered Dec 09, 2016

Create a single data category group for each division and provide access using the role hierarchy
 

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