What solution should a consultant recommend to meet the following requirement?
UCs is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support team for each product that it supports. Contact center agents should only be able to view articles for the product they support.
A. Assign team-based roles to the associated product article types B. Assign team-based profiles to the associated product article types C. Assign team-based roles to the associated product data category value D. Assign team-based profiles to the associated product data category value
The best practice for implementing sales force access to product data is to assign roles. It's easier to assign a role to a user than assigning each individual certain permissions and limitations. In your question you make clear that each product has its own separate team, and therefore salesforce trainees only need to attend to that team when considering that particular product.
The answer, therefore, is c. You assign teams to product category value. If you assigned type, it could go beyond the relevant particulars of the product under consideration.