What Salesforce solution should a consultant recommend? UC's contact - ProProfs Discuss
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What Salesforce solution should a consultant recommend? UC's contact center management wants to enhance its Service Cloud implementation and deploy a solution that will better assist its service agents and customers in troubleshooting and resolving issues. The contact center manager has outlined the following requirements: Provide content categorization for easier navigation, searching, and visibility. Shorten agents' issue resolution time by suggesting relevant content. Establish a publication lifecycle process based on industry-leading practices. Ensure the solution is tightly integrated with Service Cloud console and Live Agent.



A. Knowledge
B. Solutions
C. Chatter
D. Content

This question is part of 2
Asked by Erroljohnyatar, Last updated: Jun 24, 2020

+ Answer
Request

4 Answers

nikmarv

Nikmarv

Answered May 31, 2017

I think the correct answer for this question is :

A Knowledge
 

John Adney

Knowledge is my answer. Do not understand how chatter qualifies as the answer
 

John Adney

Knowledge. Do not understand how chatter qualifies to be the answer here
 

John Smith

John Smith

Answered Nov 21, 2016

Chatter
 

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