What is a cheaper alternative to LiveChat Inc for startups? - ProProfs Discuss
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What is a cheaper alternative to LiveChat Inc for startups?

Asked by M. Jabrowsky, Last updated: Jul 16, 2020

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Jason Grills

A technical writer currently associated with ProProfs. I like writing about emerging customer support products, trends in customer support.

Jason Grills, Technical Writer, Masters in Literature, Los Angeles, California

Answered Jun 22, 2020

A cheaper alternative to LiveChat Inc for startups can be ProProfs Chat.

A cheaper alternative to LiveChat Inc for startups can be ProProfs Chat.



It is simple, smooth

It is simple, smooth yet delivers better results at affordable prices to its customers in comparison to LiveChat Inc.

ProProfs Chat offers multiple features to its customers that are inclusive of:

  • Canned responses - Predefined messages reduce response time

  • Chat transcripts - Store conversations with customers as transcripts

  • File transfer - Send images, docs, and links during a chat session

  • 24/7 self-help - Reduce tickets by up to 80% with knowledge base

  • Pre-chat form - Capture customer details before the chat begins

  • Chat history - Track your customer’s journey from start to finish

  • Announcements - Announce sales, discounts, upcoming updates

  • Visitor tracking - Track behavior through pages browsed & time spent

  • Automatic greetings - Set up automated greetings based on visitor behavior

  • Automatic chat routing - Route visitors to the correct department

  • Multiple languages - Provide chat support in 70+ languages

  • Customize chat window - Customize the colors of your chat window

A cheaper alternative to LiveChat Inc for startups can be ProProfs Chat.



It is simple, smooth

Besides this, the live chat tool also helps you create your own support bundle even in its forever free plan. You can connect the native apps such as ProProfs Knowledge Base, ProProfs Help Desk and ProProfs Survey Maker to help your customers get the right support at the right time.

Besides the free plan, ProProfs Chat has two other plans - essentials and premium that you can check out here.

Just in case you’d like to check out other cheap alternatives to LiveChat Inc, then check out the list of Best LiveChat Inc alternatives in 2020.

I hope this helps you out!

 

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