What is the better alternative to Tawk.to? - ProProfs Discuss
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What is the better alternative to Tawk.to?

Asked by M. Jabrowsky, Last updated: Jul 16, 2020

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Jason Grills

A technical writer currently associated with ProProfs. I like writing about emerging customer support products, trends in customer support.

Jason Grills, Technical Writer, Masters in Literature, Los Angeles, California

Answered Jun 22, 2020

I’d say ProProfs Chat is a better alternative to Tawk.to.

My reasons for saying so is purely based on the comparison I’ve seen so far between the two tools.

Let’s take a look at some of the areas where ProProfs Chat stands out as the best alternative to Tawk.to

1. Price

Everyone knows that Tawk.to offers a free live chat tool, but even this free package seems to have a catch.

Tawk.to have an agent pricing that starts at $1/agent/hour. Yes, you’ve read it correctly. Tawk.to apparently charges its customers on an hourly basis.

That can turn out to be an expensive deal for businesses who may wish to go ahead with a 24X7 support cycle. Just imagine you have 10 agents, 5 working in day shift and 5 working in night shift. Even if each gives an output of 9-10 hours a day, that means you’d be paying $100 for a day!

That’s a lot of investment. And definitely, not a great deal for startups in business.

On the other hand, ProProfs Chat charges $15/user/month which is still cheap for a business to afford because it is a monthly rate and not an hourly one.

2. Features

There are a lot of features that you won’t come across in Tawk.to. However, ProProfs Chat offers them at a great price.

Some of these features that Tawk.to lacks include:

  • Chat Transfer

  • Automatic Greetings

  • Custom Greetings

  • Announcement

  • Automatic Chat Routing

  • Call Back

  • Chat Queue

  • Ticket Tags

  • Ticket Reports

  • Export Reports

  • Integration with CRM, Email Marketing, Analytics, Knowledge Base Platforms

In case you’d like to see the complete comparison between the two products, then you should definitely check out the Tawk.to alternative page here!

You may even stumble upon other reasons why ProProfs Chat is a great alternative for this live chat tool.

I hope this helps you out!

 

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