What are the five best drift alternatives for Live Chat Software? - ProProfs Discuss
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What are the five best drift alternatives for Live Chat Software?

Asked by M. Jabrowsky, Last updated: Jul 16, 2020

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Jason Grills

A technical writer currently associated with ProProfs. I like writing about emerging customer support products, trends in customer support.

Jason Grills, Technical Writer, Masters in Literature, Los Angeles, California

Answered Jun 22, 2020

The market is kind of competitive when we talk about customer support software options. However, I have my list of best Drift alternatives ready for you.

Let’s take a look at the top five picks below.

1. ProProfs Chat

The market is kind of competitive when we talk about customer support software options. However, I

As a SaaS-based tool, ProProfs Chat comes at the top of my list of best Drift alternatives. That’s because it is easy-to-install, configure, and offers a great amount of features to simplify the support process. It simplifies the support process for your team and helps you connect with your target audience at a lightning speed. You can get first hand experience with a lot of features in it’s 15-days free trial.

These are inclusive of:

  • Chat Greetings for Proactive Communication

  • Chat Routing for Faster Resolution

  • Visitor Monitoring

  • Announcements

  • Live Chat Customization

  • Multiple Language Support

  • Mobile Support

  • 50+ Integrations

Pricing starts at: $0/user/month.

2. LiveChat Inc

The market is kind of competitive when we talk about customer support software options. However, I

Capture qualified leads and convert them into customers in real-time with LiveChat Inc. This tool is claimed to be fast and the fuel to your sales funnel.

You can come across features like:

  • Engagement Monitoring

  • Surveys & Feedbacks From Customers

  • Contact Management

Pricing starts at: $16/month when billed annually and $19/month when billed on a monthly basis.

3. Zendesk Chat

The market is kind of competitive when we talk about customer support software options. However, I

Zendesk Chat is seen to be one of the best Drift alternatives in the market. This acquired product, formerly known as Zopim, enables you to engage customers at your website faster and brings in improved sales numbers for your business.

You can find features like:

  • Export Chat Transcript

  • Agent Performance Tracking

  • File Transfer

Pricing starts at: $14/month and supports unlimited chats and other features.

4. Olark

The market is kind of competitive when we talk about customer support software options. However, I

Another option that according to my analysis definitely seems fit as the best Drift alternative is Olark. It is simple, easy to install and helps you improve your customer support process hassle-free. It’s great for accelerating sales and engaging customers effectively.

You can come across features like:

  • Customizable Branding

  • Offline Form

  • Visitor Tracking

Pricing starts at:$17/month

5. Kayako

The market is kind of competitive when we talk about customer support software options. However, I

The final option in my list has got to be Kayako. This live chat software helps you create great customer service experience. It is seen to be a web-centric customer support solution as it helps users provide faster responses and reduces wait time.

You can come across features like:

  • Social Media Integration

  • Real-Time Monitoring

  • Proactive Invitations

Pricing starts at: $15/month.

I hope my list of best live chat softwareswill help you choose the best Drift alternative.

 

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