What's a good live chat alternative to Drift? - ProProfs Discuss
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What's a good live chat alternative to Drift?

Asked by M. Jabrowsky, Last updated: Jul 16, 2020

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Jason Grills

A technical writer currently associated with ProProfs. I like writing about emerging customer support products, trends in customer support.

Jason Grills, Technical Writer, Masters in Literature, Los Angeles, California

Answered Jun 22, 2020

Looking for a reliable alternative to Drift? Try ProProfs Chat.

I have two prominent reasons for supporting ProProfs Chat and nominating it as an alternative to Drift.

  • Price

  • Features

A lot gets decided due to the price of a product or service. If anything, it turns out to be the deciding factor for a lot of businesses.

Drift’s initial package itself starts at $50/month. However, the situation is a lot different when it comes to ProProfs Chat. Not only does ProProfs Chatoffer a forever free plan with a lot of features to explore and use, but also comes with Essentials package that starts at $15/user/month.

That’s quite a beneficial deal for your business and the best way to reduce support cost effectively.

While that’s my take on the pricing aspect, the features too end up surprising me a lot when I see ProProfs Chat as a support tool.

Looking for a reliable alternative to Drift? Try ProProfs Chat.

I have two prominent reasons for

You can come across features like:

  • Canned responses

  • Escalations & transfer

  • Chat transcripts

  • 24/7 self-help

  • Pre-chat form

  • Chat history

  • Announcements

  • Visitor tracking

  • Automatic chat routing

  • Automatic greetings

  • Multiple languages

  • Chat queue

  • Supervisor dashboard

  • Workforce management

  • Chat report

  • 50+ Integrations

  • Audit & Admin Controls

  • Operator-to-operator chat

  • Post-chat survey

  • Operator rating

If that list seems too short for your needs, then do visit its feature page to see what you’ll get once you sign up for the product.

You can sign up for the product for free to see all the premium features in action and decide for yourself if my recommendation is worth your investment or not.

To check out the rest of the best alternatives to Drift, here’s a list of 27 best live chat software solutions for 2020.

I hope this helps you get the best alternative to Drift.

 

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