Answered Nov 27, 2019
Internal knowledge management is a high priority for businesses these days, given the various benefits it provides. For effective knowledge management, all one needs is the right tool that helps you build an in-house cloud-based knowledge platform easily.
When internal knowledge is managed effectively, it leads to:
Streamlined business processes
A collaborative work environment
Informed and updated workforce
If you are searching for an internal knowledge base tool, you can, without a second thought, choose ProProfs Knowledge Base software. It’s one of the best tools existing on the market, and you will totally love it.
And here’s why I say so:
The software comes with an easy to use an online text editor that has various basic and advanced formatting options. Writing, editing, and uploading content is a breeze with this editor. You can even add multimedia and organize your content in the way you want.
To ensure that your employees get a full understanding of everything in your internal knowledge base, you can add tooltips, lightboxes, and popups wherever necessary to explain concepts, terms, or simply to give some tips.
One major advantage of an internal knowledge base is that it brings your workforce together and helps them build your knowledge base. This is possible when the roles of individuals and groups are defined. The software allows you to allot roles such as administrator, editor, contributor, and viewer to users and groups, Based on these roles, you can give them specific permissions, ensuring that your knowledge base is managed collaboratively.
Want to hide some content? Conditional content helps you do that easily. It enables you to set conditions and hide or display a page or folder’s content.
The software’s Google-like search mechanism helps you provide an uninterrupted search experience to your employees. Besides crosslinking relevant articles, it helps you auto-complete readers’ questions as they start putting their queries in the search bar.
The list of features is too long, explore more by signing up for its trial version of 15 days that comes free of cost.
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Answered Jan 10, 2020
Let's start with a question that lies inside of the question you have asked, shall we?
What is Internal Knowledge Base?
An Internal knowledge base is a collection of resources that a company puts together in order to help their employees. These collections serve asthefirst point of reference whenever your team has questions,to which they need answers.
A knowledge base, whether internal or external, needs to beproperly builtin order to be successful. This means that you need to find a reliable platform, but you should also take the time to put together a complete library of resources,empowering your employees as you’ll be giving them all the information they need at their fingertips.
Every company has different needs and purposes for their information, and knowledge management software can be used both internally and externally to meet those needs. Internally, you can use it to manage employee access to information, facilitatetraining, and fostercollaboration.
Externally, use these systems to create self-service knowledge bases (such as FAQs or forums) that allow customers toefficiently find answersto their questions (the quickest and most cost-effective customer support method).
Here are ThreeKnowledge Management Software Solutions
As a dedicated knowledge management solution, ProProfs Knowledge Base is great for teams that want to strictly focus on KM and don’t need a larger business software suite.
That said, itispart of the broader ProProfs learning management, help desk, and training software system, so your knowledge base could be bundled with other solutions if needed. For example, ProProfs offers free versions of its help desk and live chat software, which can be bundled with the free knowledge base software for an integrated customer service package.
The free version of ProProfs Knowledge Base comes with unlimited knowledge bases, making it an easily scalable KM solution. The number of pages (any article with a unique URL) is limited to 20 with the free version, though there’s no limit to the amount of content on a given page. According to ProProfs, there is no storage limit by the plan,allplans have a maximum storage limit of 6GB.
The primary difference between the free and paid versions is that the free version only supports public knowledge bases, making it a great solution for businesses in need of a customer self-service portal. Companies interested in internal KM would need to upgrade.
Zoho Desk is a customer service and support software package, part of the expansive Zoho family. Zoho Desk includes ticket management, agent productivity, analytics, and customer self-service features.
As an integrated knowledge management solution, Zoho Desk offers internal and external knowledge bases, as well as community forums for additional customer self-help. All packages come with an unlimited number of article categories, and employees can continue building knowledge by converting ticket solutions to knowledge base articles.
Freshdesk is a customer support software solution and part of the much broader Freshworks collection of software offerings.
For businesses focused on customer service, it’s a great option for external knowledge management. With unlimited users allowed on the free plan and no limit to the number or type of knowledge bases, it’s also the least restrictive free solution on this list.
With customer self-service knowledge bases, Freshdesk tracks article feedback, views, likes, and dislikes so you can measure and improve your knowledge base.
I hope this answers your question!
Answered Jan 08, 2020
Training new employees about the company’s process can be really taxing. That’s because a dedicated member needs to do that every now and then when a new joining takes place. We realized this when our organization was expanding.
The time that had to be used in other productive activities was now used in training sessions and that kind of put a few members of different teams behind on their dedicated tasks. Luckily we were introduced to the best internal knowledge base solution - ProProfs Knowledge Base.
The use of the software allowed us to counter the time issue efficiently.
Basically, the internal knowledge base helps you store all company processes in one place. And just in case, you’d like to make changes to any of the process documentation, you can store the changes and update them in a matter of few minutes.
In our experience, ProProfs Knowledge Base has helped us bring our teams together via collaboration. I get to add new users and edit or even delete the existing ones to create a seamless collaboration experience. What’s more, I can assign roles and permissions for specific members who get to edit the process documents in our internal knowledge base tool.
Other than that, we get to:
Create engaging process documents for new employees by adding images, videos, and infographics. Plus, we can personalize the existing templates too by customizing their CSS and HTML.
Access the process documents and make changes anytime, anywhere. Basically, my team and I can access the help document no matter where we are and from any device.
Measure the performance of our existing help documents and get to know what terms did the new employees search for in our internal knowledge base system. I get to see the failed searches and based on that my team gets the opportunity to create help articles on them.
With these and many other features, ProProfs Knowledge Base turns out to be the best internal knowledge base solution for my teams and new employees too.
You learn more about the product here!
Answered Jan 15, 2020
Training existing, as well as new employees, is costly and time-consuming, especially when you are doing it offline. It’s even more challenging if your workforce is based out of different locations.
The best way to tackle this is by switching to the online mode of training employees, and a tool like ProProfs Knowledge Base software can make the job much easier for you.
What are the basic things we need while helping employees self-train?
A comprehensive in-house information repository
A knowledge platform that can be accessed on-the-go
A knowledge base that offers instant solutions to the problems employees face
All of this and much more is possible via this one-of-its-kind knowledge base tool. It helps you bring all the details about your company’s processes, work dynamics, information about its inception, history, offices, clients, products, etc., at one single cloud-based platform.
This means employees don’t have to go from pillar to post to learn about their roles or familiarize themselves with the policies and work atmosphere of your firm. The internal knowledge base will do the work for them. All they have to do is browse through knowledge and keep themselves updated. No formal training sessions required. In fact, the time that’s consumed in organizing offline training can be utilized judiciously, when employees have a central knowledge hub to train themselves.
You can go for its free trial version of 15 days to know more.
Thank you :)
Answered Jan 15, 2020
Seeing my business grow was a bliss. However, this created the need for employees to have a centralized platform that allows them to access and share the content or knowledge easily with their peers.
We wanted to have a reliable knowledge base, where the employees can post content and share different types of files. When needed, employees can now search the platform for information, instead of bothering colleagues or sending emails.
I found ProProfs Knowledge Base software an amazing tool that has helped us create an in-house company-wide knowledge platform in no time. There are ready-made templates available that helped us kickstart the process. All we did was import our word docs, PDFs, etc. in the template and structure it well.
With the customization options, the content looks visually appealing. We branded the content with the company’s logo, color scheme, fonts, etc and added images and videos as well.
After we deployed this solution, employees now spend less time searching for information and are invested in more meaningful tasks. This has seriously improved employee productivity.
With better collaboration, the team feels more engaged at work. Employees are showing up every day in the office. I am impressed with the quality work they are able to produce.
We restricted the access of confidential content to certain departments, by setting conditions. Also, the tool’s roles & permissions feature allowed us to allot different roles to users and groups. So, some can simply view the content, while others can write and even edit it.
All in all, it’s a great tool and you must give it a shot.