What is the best knowledge base software?

Coining one tool as the best knowledge base software is hard, especially when the choices available are so many! Some offer all the features but are way over budget, while others are in a budget but don’t have all the features you need to implement everything with one tool.

But, surely, a few tools stand out of the crowd, some of them that deserve a mention are:

• ProProfs Knowledge Base

• ServiceNow

• Bitrix24

• Zoho Desk

• Zendesk

• KnowMax

• Freshdesk

• Document360

• Confluence

• RemedyKnowledgeManagement

Checkthe full list of best knowledge base softwae with feature and pricing comparison. All these tools have one thing in common - exceptional features that’ll enable you to create, manage, collaborate, and improve your knowledge base easily. But, the only difference is that their UI, feature implementation, and speed of the software varies from tool to tool.

For this, it is essential to take the free trial offered by the tools so that you know which tool offers everything you need.

A few features you must look for in a knowledge base software are:

• Access Control

• 24/7 Self-Help

• Team Collaboration

• 100+ Settings & Integrations

• Content Visibility Control

• Roles & Permissions

• Reports & Analytics

Another thing you need to compare is the price. Every tool comes with a specific pricing plan that offers specific features. So, check out the various pricing plans too before making a final decision.

Hey Brayn,
Your question managed to raise my curiosity. However, I would like to add that there are no specifics such as "Best, worst, etc." in categorizing a product when it comes to its benefits. I am saying this because a product suitable for one company may not be evenly ideal for the other. It basically depends on what kind of service you are expecting from the product and its suitability towards your Industry.

KMS tools exist to make business information readily accessible to those who need them, from customer service reps to clients who are trying to avoid the lines and help themselves find the information they need right on your website. I have personally used a few tools such as Inkling Knowledge, RightAnswers, Helpjuice and more. But my life has become a lot easier since I have switched to ProProfs Knowledge Base Software.

This knowledgebase software allows me to create wikis, online FAQs, user guides, and documentation for our customers and employees to improve customer support, reduce customer support tickets, and increase employee access to knowledge. It allows any time, anywhere access to information through the public or private knowledge base. With ProProfs KnowledgeBase, our team can capture, share, and apply knowledge in several ways. The Best part is that we can now create a knowledge base and use context-sensitive help tools to create on-site and task-based help.

ProProfs knowledge base software allows us to design, create, publish, and manage help files, manuals, and documentation with advanced authoring options. Moreover, the software has resolved our team communication loopholes by allowing us to effectively communicate and collaborate with team members for building public and private wikis.

Finding the best one is a myth. You either find a software tool suitable, or you don’t. But, there are some major features that good knowledge base software must have in order to meet most of your knowledge management requirements.

Some of these features are:

1. Online Text Editor:MS Word-like helps you author content, upload files, organize the knowledge base, add multimedia, and do much more.

2. Intelligent Search:Powerful search functionality to make your knowledge base articles easily searchable. A search mechanism similar to that of Google, wherein you can provide suitable content suggestions as users start typing their queries, is recommended.

3. Conditional Content:This feature gives you full control of content visibility. It is useful in setting conditions to hide or display a page or folder’s content.

4. Roles and Permissions:This feature helps you assign roles such as administrator, editor, viewer, and contributor to different individuals and groups, bringing them together to build and manage knowledge.

5. Insightful Reports:Reports give you actionable insights into how your knowledge base is performing. Details on the total number of searches, successful and failed searches, poorly rated articles, broken links, author activities, etc., help you analyze and constantly improve your knowledge base.

These are just a few features I have mentioned here. There are many more features that should be in a good knowledge base tool. One such tool that comprises powerful features and functions is ProProfs Knowledge Base.

It’s a powerhouse of robust features, smart settings, and integrations. Check out its 15 days trial version to know more about it.

Hi,

As per my experience, it has to be ProProfs Knowledge Base software. The tool is capable of taking away all the hassles of gathering, managing, and storing business information, and helps you in providing an excellent experience to your customers and employees.

Here are some of the significant features that this amazing tool offers-

• 24/7 instant self-help

• Powerful integrations

• Effective text editor

• Single sign-on option

• Custom branding

• 90+ language support

• Teams well with multiple devices

• White labeling

• Roles & permissions

These features work wonders in building a compelling knowledge base. To explore more features of this tool, you can learn more about it here-https://www.proprofs.com/knowledgebase/.

Hey Brayn,

As a producthead, you tend to have a lot on your plate.

At least I have and besides just assigning work, I also need to keep my team members updated about various marketing practices. With so much going on, I know it can be difficult to remember every best practice.

And that’s exactly why I got the best knowledge base software - ProProfs Knowledge Base.

It allows me to document the best practices and how they should be implemented in a detailed manner. What’s more, I can easily avoid the part where you create text-only self-help documents. My docs are more engaging that’s because I get to add images, videos from the training session, and gifs to make the training articles hilarious.

Just in case my team members want to learn something, I get to know that too with the help of the knowledge base tool. The reports are easy to comprehend.

It allows me to see:

• what terms were searched;

• which articles were popular;

• which articles didn’t perform;

• and which articles need improvement.

Besides this, I can further improve the experience with the tool with the use of multiple integrations it has for the users. In short, the variety of features makes this tool the best knowledge base software.

I hope the recommended option works out for you the way it did for me!