Now, the basic reason for deploying a help desk software is to streamline the entire customer support process. So it is really important to pay heed and select a help desk software that best suits your company.
The steps for selecting the right and best help desk software for your company are:
Know what you need
Do your research
See what features the software has
Shortlist a few tools on the basis of your needs
Check out their pricing plans
Take a free-trial of maximum 3 tools
Choose one that best suits you and your team
This way you will be able to not only select the best tool, but also know exactly what you need to make your customer support better.