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What is the best live customer support chat software to implement onto my website?

Asked by Jason Grills, Last updated: Jan 10, 2020

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shreygupta

Shreygupta

Answered Dec 02, 2019

With multiple options for live chat software, it becomes a daunting task for companies to arrive at one option for their website. So, without wasting your time, I’d like to cut the chase and recommend ProProfs Chat to you.

The live customer support chat software is easy to implement and helps your operators to answer questions faster than any other option available in the market.

You can check out the video below to learn how you implement the live chat software on your website within 5 minutes.

How to add live chat to your website within 5 minutes

Other than its integration, there are various features of the tool that makes it one of the best live customer support chat software in the market. These features are inclusive of the following.

  • Announcements
    Announce upcoming sales and product updates to identify upsell opportunities with ProProfs Live Chat.

  • Chat Greetings
    Send proactive chat messages to visitors to keep them engaged on your website and convert them into sales with chat greetings feature.

  • Visitor Monitoring
    Help your operators to monitor visitors in real-time and understand their purchase intent with this feature.

  • Chat Routing
    Route your visitors to the right department with ProProfs Chat and help them find solutions to their questions faster.

  • Canned Messages
    Use canned messages to keep your visitors engaged as you manage other chats. You can also create templates and save them for future use.

  • Operator-to-Operator Chat
    Help your operators chat with other operators and never get stuck during an ongoing conversation to make sure every support experience turns out to be a delightful one.

  • Co-browsing
    Co-browse with your customers or visitors and help them get a real-time step-by-step guide on completing a few processes.

  • Multiple Chat Window
    Use multiple chat window feature to communicate with multiple visitors at the same time. This will allow you to keep no visitors in the support queue.

  • Chat Supervision
    Help your admins to supervise a chat in real-time, intervene and provide a direct solution that customers seek during the support process.

  • Multiple Language Support
    Create a customized support experience for your customers by providing support in their native language.

  • Live Chat Customization
    Customize the chat window and add branding to create an impact on your visitors with ProProfs Chat.

  • Insightful Reports
    Get access to insightful reports and see whether your visitors are happy with our services or not.

These awesome features make ProProfs Chat the best live customer support chat software. I hope this works for you!

 

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