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What recommendation should a Technical Architect make to minimize complexity during new acquisitions?

Universal Containers has decided that the acquisition of other companies will be a key focus of their growth for the next several years. All acquired customer service agents will use UC's pre-existing customer support process built in Salesforce. The ERP application at any acquired company will not be immediately replaced, and customer service agents must be able to see up-to-date order status from all ERP systems.

Asked by Ritukhanna, Last updated: May 22, 2020

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3 Answers

martinfortmanm

Martinfortmanm

Answered Mar 25, 2020

Build all Integrations as nightly ETL batches to minimize real-time overhead.

 

mrigolli

Mrigolli

Answered Oct 23, 2019

Build all Integrations as nightly ETL batches to minimize real-time overhead.

 

ritukhanna

Ritukhanna

Answered Oct 23, 2019

Use an ESB to abstract the Salesforce integration from other enterprise applications
 

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