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What should you do ID a Diamond member calls to book a redemption reservation and all thats available is HRCC/HRW Do Not Book or has 999.99/9999.99 rates?

This question is part of How Well Do You Know Your Program
Asked by Shanimae, Last updated: Apr 30, 2020

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shanimae

Shanimae

Answered Sep 05, 2019

Do not book a room that advises “HRCC/HRW Do not book”. Depending on the circumstance, either call the hotel or send a diamond special arrangement case to a coordinator.
 

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