What feature can be used to facilitate the following process? - ProProfs Discuss
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What feature can be used to facilitate the following process? Universal Containers wants new candidates processed as quickly as possible by any available recruiters.

This question is part of Salesforce Platform App Builder Mock Exam 2
Asked by Joarimas, Last updated: May 29, 2020

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joarimas

Joarimas

Answered Jun 14, 2019

Create a queue for all recruiters and assign all new candidate records to that queue.

Queues help your teams manage records. Once records are placed in a queue, records remain there until theyre assigned to a user or taken by one of the queue members. Any queue members or users above them in the role hierarchy can take ownership of records in a queue
 

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