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Which method should the Consultant suggest?

Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.

This question is part of service cloud practice quiz - ss1
Asked by Supriyam, Last updated: Aug 11, 2020

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2 Answers

supriyam

Supriyam

Answered Feb 17, 2019

A. On -Demand Email -to -Case

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Garima Agrawal

Garima Agrawal, Developer

Answered Aug 06, 2020

D.Standard Email -to -Case

TheAttachmentsize using On Demand Email-to-Case can be up to10 MB.

 

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