Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Answered Feb 17, 2019
Answered Aug 06, 2020
D.Standard Email -to -Case
TheAttachmentsize using On Demand Email-to-Case can be up to10 MB.
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