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How should a Consultant configure this expertise for Contractor 1 versus Contractor 2? Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2.

This question is part of FSL field service lightning
Asked by Pal, Last updated: Mar 31, 2020

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5 Answers

noone

Noone

Answered May 16, 2019

Having them as a preferred resource doesn't actually denote their level of skill, I believe this is incorrect

1
 

erikwiltjer

Erikwiltjer

Answered Feb 26, 2020

"Considered to have more repair work expertise" does not equal a skill, preferred is correct.

 

ece.vineet

Ece.vineet

Answered Feb 09, 2020

Yes, this should be set as skill level

 

kriscarr

Kriscarr

Answered Jan 28, 2020

Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

 

Pal

Pal

Answered Jan 17, 2019

Assign Contractor 1 as a Preferred Resource.
 

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