Health comes first, and I happen to know a lot about health.
B. Mary, Health Care manager, MHA(Master's In Healthcare Administration), Raleigh, North Carolina
Answered Oct 08, 2019
There are many correct answers to this question because there are many purposes to Google Messaging. One is a way for agents to share 300! Or higher. These agents sharing this helps motivate the team, as well as bring competition, which leads to better numbers across the board.
Another purpose of Google Messaging is to be used as a means for training because it can give insight into common and uncommon situations pertaining to customer service. Along with training purposes, Google Messaging helps agents keep track of their calls, as well as provide insight on how productive their day as been.
To open a channel of communication To track the effort and leads of marketing For agents to share 300! Or higher to motivate and bring competition Keep track of any exception Training for Customer service Situations Check your production daily Log your quizzes Log your activity from calls or marketing every 45 minutes Check reminders or mistakes on a daily basis