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What action should you take first?

You are helping a customer who is unable to open one of the icons on his desktop. Upon further investigation, you discover it is a shared network application and no one else is having trouble.

Asked by Mcfox, Last updated: Feb 24, 2024

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mcfox

mcfox

mcfox
Mcfox

Answered Dec 19, 2018

Go to My Computer and confirm that the host drive is mapped, or the path exists in Network Places
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