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Which Service Cloud feature should the Consultant recommend addressing this requirement? Universal Containers would like to maintain Service Level Agreements on their customer cases. Customers are provided with different service levels based on their Services agreement. The VP of Customer Service would like to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.

This question is part of Service Cloud Practice Quiz - SS1
Asked by Supriyam, Last updated: Mar 27, 2020

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2 Answers

sahabhik

Sahabhik

Answered Aug 06, 2019

Entitlement and Milestones.

It is not cased escalation.

 

supriyam

Supriyam

Answered Dec 05, 2018

B. Case Escalation

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