What Salesforce solution should a consultant recommend? UC's contact - ProProfs Discuss
Topics
Products
Follow Us:

What Salesforce solution should a consultant recommend? UC's contact center management wants to enhance its Service Cloud implementation and deploy a solution that will better assist its service agents and customers in troubleshooting and resolving issues. The contact center manager has outlined the following requirements: Provide content categorization for easier navigation, searching, and visibility. Shorten agents' issue resolution time by suggesting relevant content. Establish a publication lifecycle process based on industry leading practices. Ensure the solution is tightly integrated with Service Cloud console and Live Agent.



A. Content
B. Knowledge
C. Solutions
D. Chatter

This question is part of Service Cloud
Asked by Catherine halcombe, Last updated: Jun 20, 2020

+ Answer
Request

4 Answers

sudhird

Sudhird

Answered Nov 30, 2016

Agree with Californication: Knowledge would meet all the requirements mentioned in the question.
 

californication

Californication

Answered Nov 29, 2016

Knowledge. All the requirements can be met using article type, data category, article action.
 

John Adney

Correct answer is Knowlege
 

John Smith

John Smith

Answered Nov 04, 2016

Chatter
 

Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer

Email Sent
We have sent an email to your address "" with instructions to reset your password.