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Which three actions should a Consultant recommend to meet these requirements? Universal Containers is implementing a Knowledge Base and wants to empower certain managers to create, edit, and manage articles. All articles should be reviewed by these managers before being published, while some articles need an additional layer of legal review as well.

This question is part of Service Cloud Practice Quiz - SS1
Asked by Supriyam, Last updated: May 28, 2020

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supriyam

Supriyam

Answered Oct 23, 2018

 Grant managers the Manage Salesforce Knowledge permission. 
 Create at least two different article types. 
 Create at least two different approval processes. 

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