Which two solutions will allow Product Managers to quickly see and - ProProfs Discuss
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Which two solutions will allow Product Managers to quickly see and review the cases that are created for their products? The Support Manager at Universal Containers wants to improve visibility to cases across the organization and has decided that Product Managers should be more involved in the case management process. The Support Manager has created predefined case teams for each product and trained Support Agents to add the appropriate case team to each case.

This question is part of Service Cloud Practice Quiz - SS1
Asked by Supriyam, Last updated: Apr 02, 2020

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2 Answers

Hajo

Hajo

Answered Jan 19, 2019

C & D

To filter case lists when you’re a team member, chooseMy Case Teams.

 

supriyam

Supriyam

Answered Oct 14, 2018

A. Create a case queue for all created or updated cases.
C. Create an email alert notification for Case Teams.

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