Which feature allows users to more efficiently process a case in the - ProProfs
     

Which feature allows users to more efficiently process a case in the service console? The Service Manager at Universal Containers is concerned that users will NOT be able to manage cases in Service Console efficiently and reduce clicks.

This question is part of Service Cloud Consultant (Exam Mode)

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2 Answers

Yessica Alicia Quintana Palma

Yessica Alicia Quintana Palma

Answered on Jul 18, 2019

Can anubody explain why is macro and not keyboard shortcuts? Thank you.

l_georgieva

L_georgieva

Answered on Sep 03, 2018

Configure Macros

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