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What solutions will satisfy this requirement? Universal Containers has activated Web-to-Case on their corporate website. IT configured Auto-response to thank the customer for logging the case and activated Assignment rules based on the state (USA) in which the customer resides. Case ownership is therefore determined and routed to the corresponding queue – North, South, East, or West. Customer Cases that do not meet the existing criteria should be assigned to Queue – World.

This question is part of Salesforce Certification Admin 03/2018
Asked by Salesforce_Admin, Last updated: Jan 23, 2020

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3 Answers

Rani

Rani

Answered Oct 17, 2019

In an Active Case flow, change the name of Queue to Wolrd. In Case Support Settings, change Default Case Owner to Que...Read More
 

W. Pratt

Want to learn new things and share my knowledge

W. Pratt, Marketing Analyst, MBA, Lincoln

Answered Jan 03, 2019

In order to do this, the person controlling Universal Containers should go to settings. Once there, change the default setting from the default case owner to queue world. This will make sur...Read More
 

Salesforce_Admin

Salesforce_Admin

Answered Aug 29, 2018

In case Support Setting, change Default Case Owner to Queue – World

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