What should be implemented to ensure the customer’s case - ProProfs Discuss
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What should be implemented to ensure the customer’s case automatically receives remote technical support? Universal Containers’ (UC) product named “Widget 1” should always receive phone support when an issue is logged against the product.  A UC customer calls regarding an issue on “Widget 1” at their location.

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Asked by Pal, Last updated: Apr 01, 2020

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4 Answers

aljechinthegreat

Aljechinthegreat

Answered Jan 27, 2020

Create a Milestone on the Product.

 

bizinfotek

Bizinfotek

Answered Dec 14, 2019

If You want to redefine the terms of support for specific products then "Set U an Entitlement Template".

 

John Martin

John Martin

Answered Sep 17, 2018

Create an Entitlement Template on the Product.

 

Pal

Pal

Answered Aug 29, 2018

Create a Milestone on the Product.
2
 

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