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Which three benefits can be expected from KCS adoption? Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.

This question is part of Service Cloud Consultant (Exam Mode)
Asked by L_georgieva, Last updated: Mar 26, 2020

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3 Answers

markcollier

Markcollier

Answered Mar 10, 2020

KCS will not reduce support channels.

 

kamil.habaj

Kamil.habaj

Answered Dec 06, 2019

KCS will not reduce support channels.

 

l_georgieva

L_georgieva

Answered Aug 26, 2018

Reduced support channels
Optimized use of resources
Reduced issue resolution time

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