The day before graduating, SrA Hill is showing her dad, a military retiree, around the campus when he asks, What was the hardest part of the course? Hill replies, The schedule was hard at first because I was juggling reading, writing, and homework assignments plus marathon study sessions with my flight. I finally settled into a routine that helped me pay attention in class, take good notes, and actively participate in classroom discussions. However, I would have to say the hardest part for me was the public speaking. Thank goodness, my flight came together to practice all the time. SrA Hills actions BEST illustrate __________ and its impact on her effectiveness.