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Which of the four statements made by the team is true regarding the cost of quality? The quality team is meeting to discuss quality as it pertains to a new building product. The group is having some difference of opinion as to the Cost of Quality (COQ).



A. COQ does not include testing, destructive tests, and inspections in the calculations.
B. COQ should categorize all product failures as preventable or non-preventable.
C. COQ should include all costs to prevent nonconformance over the life of the product.
D. All other things being equal, a lower overall COQ is indicative of a higher-quality product.

This question is part of QUALITY MANAGEMENT
Asked by MC, Last updated: Apr 30, 2020

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MC

MC

Answered Aug 20, 2018

COQ should include all costs to prevent nonconformance over the life of the product.

5. C. The Cost of Quality (COQ) looks at all costs incurred to prevent nonconformance throughout the life of the product. A is incorrect because it includes all costs related to producing a product that conforms to quality. The ones listed are prime examples of costs that should be included. B is incorrect because product failures are categorized as Internal (found through inspection or testing, and External (found by the customer) and not as preventable or non-preventable. D is incorrect because spending less overall on quality is not indicative of a higher-quality product. If anything, the opposite would likely be true.####
 

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