What should a consultant recommend? A company wants to publish Knowledge articles to its Customer Community. The articles should be organized for easy navigation by Community members.
A. Define Article Types with Public Sharing Settings
B. Define Topics for each Knowledge article
C. Define Data Categories with Custom Visibility
D. Define a Custom Field to identify the Subject
This question is part of Service Cloud Consultant (Exam Mode)
Asked by Aaron
, Last updated: Aug 06, 2020