Which of the following is one of the rights of customers in the travel and tourism industry?
A. To be reminded that foreign travel is often dangerous B. To be asked if they want to buy trip insurance C. To be informed about a destination s social conditions D. To be told about a competitor s refund policy
To be informed about a destination s social conditions
To be informed about a destinations social conditions. Travel agents and tour operators have an
obligation to inform clients about the social and political conditions in a destination that they are
considering visiting. Clients have a right to know if there is political unrest, a threat of terrorism, or other
dangerous situations that might affect their travel plans or their safety. They should be made aware of
possible problems in order to make an informed decision as to whether to visit certain destinations.
Travel agents and tour operators usually do not discuss a competitors refund policy. They often ask
customers if they want to buy trip insurance, but that is not considered a customer right. Travel to most
foreign countries is not dangerous. However, if travel to some areas is dangerous, customers have a
right to know.