Which two actions will result in the needed access? - ProProfs Discuss
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Which two actions will result in the needed access?

Universal Containers uses a Private data access model for Cases. Support agents own cases, and occasionally product specialists need access to cases in their product line.
A. Case owners configure pre-defined case teams
B. A case escalation rule assigns ownership to product specialists
C. Case owners manually add product specialists to ad hoc case teams
D. Administrators configure pre-defined case teams and assignment rules

Asked by Salesforce_Admin, Last updated: Aug 08, 2020

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2 Answers

bonfimcwb

Bonfimcwb

Answered Jun 19, 2020

A case escalation rule assigns ownership to product specialists.

 

Salesforce_Admin

Salesforce_Admin

Answered Aug 03, 2018

Case owners manually add product specialists to ad hoc case teams
Administrators configure pre-defined case teams and assignment rules

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