Which three metrics satisfy this requirement? A Contact Center - ProProfs Discuss
Topics
Products
Follow Us:

Which three metrics satisfy this requirement? A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.



A. Net promoter score
B. Service Level Agreement
C. Customer Purchase History
D. Customer Satisfaction Survey
E. Customer Support Requests

This question is part of Service Cloud Consultant (Exam Mode)
Asked by Jakeer, Last updated: Mar 26, 2020

+ Answer
Request

2 Answers

l_georgieva

L_georgieva

Answered Jul 31, 2018

Net promoter score
Customer Purchase History
Customer Satisfaction Survey

We are not sure for the answer of this question. Any suggestions are welcome.####
1
 

The Right Guy

The Right Guy

Answered Jul 31, 2019

Customer Purchase History

Customer Satisfaction Survey

 

Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer

Email Sent
We have sent an email to your address "" with instructions to reset your password.