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Which three steps will solve how replies are managed by the application?

A subscriber asked to be removed from a customer’s email list multiple times by replying directly to the customer’s marketing message, but continues to receive emails.

Asked by Cmall, Last updated: Apr 11, 2024

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C. Block

C. Block

Find happiness in writing new things.

C. Block
C. Block, English Professor, M.A, Ph.D, Buffalo

Answered May 30, 2019

Three steps can be done that will ensure that the customer will be removed from the mailing list of the company. The unsubscribe manual request can be set to yes just in case the customer is not successful in opting out of the subscription list automatically.

This can be useful when the customer has tried to opt out but is unsuccessful in doing so. Once these three steps are done, it will be easier for the person to stop receiving the emails from the company, especially if the person is no longer interested in the things that are being offered.

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cmall

cmall

cmall
Cmall

Answered Jul 11, 2018

Confirm that Reply Mail Management (RMM) is configures for the customer’s account
Confirm that the subscriber’s request contained on eof the standard terms that qualify for automatic unsubscribe.
Confirm that the RMM setting ‘Unsubscribe Manual Requests’ is set to YES.

*##**##*
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