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What action should the technician perform in order to best troubleshoot the users issue if a user is reporting an issue that cannot be replicated with a technician onsite?



A. Ask a series of questions to the user which will narrow down the scope of the problem.
B. Inform the user that the problem will be solved quickly.
C. Inform the user that the problem is probably related to their training.
D. Ask the user which websites have recently been visited.

This question is part of CompTIA A+ Essentials Practice Test (100 Questions)
Asked by Wyatt Williams, Last updated: Mar 11, 2020

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Wyatt Williams

Wyatt Williams

Answered May 22, 2018

Ask a series of questions to the user which will narrow down the scope of the problem.
 

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