What Salesforce solution should a consultant recommend? UC's contact - ProProfs Discuss
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What Salesforce solution should a consultant recommend? UC's contact center management wants to enhance its Service Cloud implementation and deploy a solution that will better assist its service agents and customers in troubleshooting and resolving issues. The contact center manager has outlined the following requirements: Provide content categorization for easier navigation, searching, and visibility. Shorten agents' issue resolution time by suggesting relevant content. Establish a publication lifecycle process based on industry leading practices. Ensure the solution is tightly integrated with Service Cloud console and Live Agent.



A. Content
B. Knowledge
C. Solutions
D. Chatter

This question is part of Service Cloud Reviewer :))
Asked by Catherine halcombe, Last updated: Jun 20, 2020

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3 Answers

John Adney

John Adney

Answered Jan 26, 2017

Yeah it should be Knowledge. Chatter doesn't help with anything in this question except for collaboration.
 

amitsept

Amitsept

Answered Jan 07, 2017

Chatter is not correct answer, it should be knowledge.
 

John Smith

John Smith

Answered Oct 28, 2016

Chatter
 

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