What should you do if the technician in charge of the work is currently away from their desk if a customer phones in, in order to check the status of their computer repair?
A. Inform them that the tech who is performing the work is out of the office. B. Ask the customer if they will hold while you check for the status of the repair ticket. C. Offer to e-mail the repair status to the customer. D. Offer to have the technician phone them back when they return.