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What should you do if the technician in charge of the work is currently away from their desk if a customer phones in, in order to check the status of their computer repair?



A. Inform them that the tech who is performing the work is out of the office.
B. Ask the customer if they will hold while you check for the status of the repair ticket.
C. Offer to e-mail the repair status to the customer.
D. Offer to have the technician phone them back when they return.

This question is part of CompTIA A+ Essentials Practice Test (100 Questions)
Asked by Wyatt Williams, Last updated: Feb 06, 2020

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Wyatt Williams

Wyatt Williams

Answered May 08, 2018

Ask the customer if they will hold while you check for the status of the repair ticket.
 

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