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What are the best and worst responses here?
It is 5:00 PM and you are closing the gift shop where you work. Just as you turn the sign to "Closed," a customer comes to the door and explains that tomorrow is her nephew's birthday. She tells you that she really wants to buy him a present from your store and thought the store was open until 5:30. How should you handle this situation?



A. Explain that you are closing, but the customer can make a quick purchase if she knows what she wants to buy.
B. Recommend that the customer come back at 8:00 am when the gift shop reopens.
C. Suggest that the customer looks for a gift at another gift shop that is open later.
D. Let the customer come in and shop while you close and balance out the cash register.

This question is part of Situational Judgement Full Exam Part II
Asked by AfiFrench, Last updated: Apr 05, 2020

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AfiFrench

AfiFrench

Answered May 04, 2018

Explain that you are closing, but the customer can make a quick purchase if she knows what she wants to buy.
Suggest that the customer look for a gift at another gift shop that is open later.
 

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