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What should be considered in the design? Universal containers will be launching a telesales contact centre.

What should be considered in the design? Universal containers will be launching a telesales contact centre.

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A. Performance for high volume of interactions.
B. Strategies to maximise call deflection
C. Integration with field service teams and applications
D. Integration with Lead Generation teams and applications.

This question is part of SALESFORCE SERVICE CLOUD
Asked by Thomsit, Last updated: Jun 29, 2020

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3 Answers

rohitarora.cs

Rohitarora.cs

Answered Dec 19, 2019

I believe you're right Fabio. Call deflection doesn't makes sense in the outbound call centre.

 

Fabio

Fabio

Answered Apr 19, 2018

A. Performance for high volume of interactions.

D. Integration with Lead Generation teams and applications.

 

thomsit

Thomsit

Answered Apr 18, 2018

A. Performance for high volume of interactions.
B. Strategies to maximise call deflection
 

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