What is the next step in this situation? You recently received an - ProProfs Discuss
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What is the next step in this situation? You recently received an evaluation of your work as a customer service representative. Your supervisor suggested that you work on speaking more clearly to customers. You decide to take a public speaking workshop to improve your communication skills.



A. Practice speaking to a friend.
B. Find out if the workshop is helping.
C. Complete the workshop.
D. Find a workshop to take.

This question is part of Situational Judgement Full Exam Part II
Asked by AfiFrench, Last updated: Aug 10, 2018

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2 Answers

H. Martin

H. MartinContent Writer, Charlotte
Content Writer, Charlotte

Answered on Aug 10, 2018

If your evaluation has suggested that you are not speaking clearly enough to customers, there may be a workshop that will focus upon clarity of communication and if so it would be the best solution to take it. However, a helpful and objective friend could advise you whether you are making yourself clear. Firstly they must ask you a suitable customer-related question. When you answer, have you understood exactly why the customer is asking that question? Consider then exactly what they need to be told. If this is lengthy or complex, such as detailed instructions, do you need to write any of it down, is a map necessary?

Your listening friend might tell you that your diction is unclear. If this is a real problem, then speech therapy may be necessary. Otherwise it is probably a matter of your organising information, and telling it to the customer in short, separated 'bites' of information, not a muddled and lengthy explanation that might confuse them.

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AfiFrench

AfiFrench

Answered on Apr 02, 2018

Practice speaking to a friend.
Find a workshop to take.
 Reply

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