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Which method should the Consultant suggest here?

Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
A. On-Demand Email-to-Case
B. Standard Email-to-Case
C. Omni-Channel routing
D. Web-to-Case forms

This question is part of sc 2k18
Asked by Ronaldpascual, Last updated: Aug 06, 2020

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2 Answers

agileteve

Agileteve

Answered Jun 24, 2020

I assume the right answer is On-Demand Email-to-Case, as attachments are under 25 MB. We shouldn't use more complicated solution (Standard Email-to-Case, which requires to install Email-to-Case agent software), but more simple - On-Demand Email-to-Case.

 

ronaldpascual

Ronaldpascual

Answered Mar 19, 2018

Standard Email-to-Case
 

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