Which three benefits can be expected from KCS adoption? Universal - ProProfs Discuss
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Which three benefits can be expected from KCS adoption? Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.



A. Increased call deflection
B. Optimized use of resources
C. Reduced issue resolution time
D. Increased call routing accuracy
E. Reduced support channels

This question is part of SC 2k18
Asked by Ronaldpascual, Last updated: Jul 06, 2020

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3 Answers

Phil Col

Phil Col

Answered May 15, 2018

Shouldn't the answer to this be increased call deflection instead of increased call routing accuracy?

1
 

bhadouria.kanchan

Bhadouria.kanchan

Answered May 30, 2020

B. Optimized use of resources
C. Reduced issue resolution time
D. Increased call routing accuracy

 

ronaldpascual

Ronaldpascual

Answered Mar 19, 2018

Optimized use of resources
Reduced issue resolution time
Increased call routing accuracy
 

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