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Which steps should be considered in deployment? Universal Containers plans to deploy the new Service Cloud console to its support team.



A. A. Customize highlight panels for all objects.
B. B. Set up interaction logs and assign them to user profiles.
C. C. Assign users the Service Cloud User feature license.
D. D. Set up users and assign them to a queue.
E. E. Customize case list views.

This question is part of SALESFORCE SERVICE CLOUD
Asked by Thomsit, Last updated: Apr 02, 2020

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2 Answers

sfdc

Sfdc

Answered Jun 10, 2018

  1. Customize highlight panels for all objectsandturn them on.
  2. Create a console app and assign it to user profiles.
  3. Optionally, for support agents:
    • Brand your console.
    • Choose how pinned lists display.
    • Whitelist domains.
    • Customize push notifications.
    • Customize keyboard shortcuts.
    • Turn on the Knowledge Sidebar.
    • Set up interaction logsandassign them to user profiles.
    • Turn on Live Agent (available only for a console for service).

      Note

      Set up your Live Agent implementation before adding it to your console. If you’re adding Live Agent to an existing console, test your console before deploying it to your agents. Make sure your sidebar components look as expected.

  4. Assign users the Service Cloud User feature license.
 

thomsit

Thomsit

Answered Mar 16, 2018

A. Customize highlight panels for all objects.
B. Set up interaction logs and assign them to user profiles.
E. Customize case list views.
1
 

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