Which three benefits can be expected from KCS adoption? - ProProfs Discuss
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Which three benefits can be expected from KCS adoption?

Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.

A. Optimized use of resources
B. Increased call deflection
C. Increased call routing accuracy
D. Reduced support channels
E. Reduced issue resolution time

Asked by Fbusbos, Last updated: Aug 05, 2020

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2 Answers

bsatekbro

Bsatekbro

Answered Jun 28, 2020

A. Optimized use of resource

B. Increased call deflection

E. Reduced issue resolution time

 

fbusbos

Fbusbos

Answered Mar 11, 2018

A. Optimized use of resources
D. Reduced support channels
E. Reduced issue resolution time
1
 

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