Universal Containers is considering a Knowledge-Centered Support (KCS) implementation.
A. Optimized use of resourcesB. Increased call deflectionC. Increased call routing accuracyD. Reduced support channelsE. Reduced issue resolution time
Answered Jun 28, 2020
A. Optimized use of resource
B. Increased call deflection
E. Reduced issue resolution time
Answered Mar 11, 2018
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