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Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to-call capability.Which three configurations are needed for the softphone to work in Salesforce?Choose 3 answers



A. A. Enable Live Agent in their community to chat with an agent
B. B. Assign the correct Salesforce users to the Call Center
C. C. Assign the Salesforce CTI license to Salesforce users
D. D. Install an adapter from AppExchange to work with third-party CTI systems
E. E. Create a softphone layout and assign to user profiles.

This question is part of Universal Containers (UC) quiz questions
Asked by Fbusbos, Last updated: Aug 12, 2020

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fbusbos

Fbusbos

Answered Mar 11, 2018

B. Assign the correct Salesforce users to the Call Center
D. Install an adapter from AppExchange to work with third-party CTI systems
E. Create a softphone layout and assign to user profiles.
 

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