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Which Service Design process makes the most use of data supplied by Demand Management?



A. Service Catalogue Management
B. Service Level Management
C. IT Service Continuity Management
D. Capacity Management

This question is part of ITIL Foundation Exam Preparation - Newest edition available!
Asked by TBFTesting, Last updated: Feb 21, 2020

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2 Answers

T. Moore

Have keen interest in writing, traveller by heart.

T. Moore, Writer, MA, Washington

Answered Mar 27, 2019

The correct answer to this question is D. The Service Design process of Capacity Management makes the most use of data supplied by Demand Management. The primary purpose of demand management is to understand, anticipate, and influence customer demand for services. Therefore, this information is tracked, and provided to the Capacity Management team.

They in turn analyze the demand requirements and allocate or add resources to ensure they can provide service in a satisfactory, efficient and effective manner to their stakeholders. Overall, the Service Management team is responsible for finding a satisfactory long-term balance between delivery of services by the company and consumption of those services by the customers.

 

TBFTesting

TBFTesting

Answered Mar 08, 2018

Capacity Management
 

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