What should the consultant recommend to expedite the handling of - ProProfs Discuss
Topics
Products
Follow Us:

What should the consultant recommend to expedite the handling of these cases? At universal containers, a support agent dedicated to one customer regularly handles complex integration-related cases, the agent collaborates with universal containers product development team and the client's systems.



A. Enable chatter case feed and add product development team members to the case team.
B. Create a private chatter group with customers and invite key individuals to join the group.
C. Build a repository of knowledge articles related to integration and share it with the customer.
D. Create a related child case and assign the child case to the product development team.

This question is part of Service Cloud Deck 1
Asked by Mandrake, Last updated: Mar 27, 2020

+ Answer
Request

3 Answers

nikmarv

Nikmarv

Answered Jun 06, 2017

I think the correct one is:
B. Create a private chatter group with customers and invite key individuals to join the group.
 

John Adney

Create a private chatter group with customers and invite key individuals to join the group

 

John Smith

John Smith

Answered Oct 25, 2016

Enable chatter case feed and add product development team members to the case team.
 

Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer
Search for Google images
Select a recommended image
Upload from your computer

Email Sent
We have sent an email to your address "" with instructions to reset your password.