What should be done while answering the phone call? - ProProfs Discuss
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What should be done while answering the phone call?



A. Pick up the phone and greet the caller.
B. Pick up the phone, pronounce "Career Center, may I help you?"
C. Pick up the phone, pronounce "Career Center".
D. Pick up the phone and present yourself.

This question is part of Administrative Skills Test
Asked by Wyatt Williams, Last updated: Feb 20, 2020

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5 Answers

Mary Ellen Settle

Mary Ellen Settle

Answered Oct 01, 2019

B. Pick up the phone, pronounce "Career Center, may I help you?

D. Pick up the phone and present it to you?

 

Valerie

Valerie

Answered Jul 24, 2019

B. Pick up the phone, pronounce "Career Center, may I help you?"

 

John Adney

John Adney

Answered Jun 13, 2017

I agree with the previous post. Why wouldn't you answer "Career Center, how may I help you?" This shows professionalism and interest in why the customer, being internal or external called. Shouldn't the assistant/clerk express a desire to help?
 

packie

The reason I choose _pick up the phone-Career Center,How may I help you is more profession in office setting after stating -following how may I help you....clerk speaking.This address direct tone of professionalism in relation to whom is being spoken to and quote what details might follow behind _may I help you or do I need to direct the customer/client to another extension
 

John Smith

John Smith

Answered Oct 25, 2016

Pick up the phone, pronounce "Career Center".
 1

John Adney

I thought it should be - Pick up the phone, pronounce "Career Center, May I help You?"

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